Wing Lam believes AI is inevitable in the restaurant industry, with applications already being used in areas like customer profiling and food delivery. While he acknowledges the potential benefits of AI, such as increased efficiency and reduced labor costs, he also raises concerns about the impact on human employment, particularly for roles that can be easily automated. Despite these concerns, Wing remains optimistic about the future and emphasizes the importance of focusing on the creative aspects of the industry where human value remains irreplaceable.
The video is a Show Clip from Cautiously Optimistic Episode with Wing Lam
